Service Desk Specialist job in Chicago, IL| Recruit Arrow
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Service Desk Specialist
Location : Illinois, Chicago
Refer job # RLZE340147
Job Responsibilities and Requirements: Essential Job Duties: Displays top-level customer service, interpersonal skills and professionalism to end-users, clients and peers Identify, research, and resolve technical problems individually and through coordination with other IT department staff or venders as needed Track and monitor all issues to ensure timely and effective resolution; receive escalated issues for advanced resolution Provide on-site and remote customer support for all software and hardware utilized by the Firm Support the Help Desk, by providing timely response and assistance to telephone, email, and in-person requests for technical support Assist end-users to self-diagnose and implement automated solutions to operational issues in an effort to maximize efficiency Excellent troubleshooting ability Set up and configure laptop & desktop PCs, mobile devices, dictation devices and printers for Firm employees according to department and Firm guidelines Provide multimedia meeting support and backup the Multimedia Services Coordinator as necessary, including the support of projectors and teleconference systems Promote new technology when/if it will result in better functionality and service Assist in the test & evaluation phases of new applications, products or services; assist in the selection of software packages/tools which meet the users/systems requirements; contribute to the planning process for future technical needs Assist in project planning and implementation Conduct hardware and software inventory and maintain inventory database Working with Service Desk Management for documentation and training implementation Participate in off-hours, on-call rotation for one week, every three to six weeks Planned on-site remote office support Minimum Requirements: Four-year college degree related to information systems or equivalent combination of experience and education Minimum of 5 years' experience in an employee service technology position; including 3 years of hands-on PC hardware, operating system and software support Must be able to work effectively with little direct supervision Operate in a fast-paced, deadline-driven environment while managing multiple priorities Excellent time management skills Minimum of 2 years legal industry experience preferred Advanced experience with Microsoft Windows 7, Windows 10 and Microsoft Office 2010 Experience with Active Directory Possess strong conceptual knowledge of software and hardware configurations and software applications Certification in A and Network Microsoft Office Specialist certifications in Word, Excel and Outlook Experience with remote access technologies Must be able to perform all essential duties is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone.
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