Client Relations Vice President job in Virginia Beach, VA| Recruit Arrow
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Client Relations Vice President
Location : Virginia, Virginia Beach
Refer job # BNSA339931
Job Responsibilities and Requirements: Manage assigned clients under care and all staff assigned to specific accounts Monitor Client Relations day to day operations Provide guidance, feedback and coaching to staff to improve process and communications Point of contact internally for escalated issues with clients and or Client Relations staff Participate in conference calls with staff on client related issues as needed Communicate repetitive issues/gaps to senior management - keep direct manager abreast of client concerns Coordinate and participate in client technology strategies updates for team Oversee day to day deliverables Ensure staff is up to date on industry updates, changes, best practices that will ensure client satisfaction Coordinate and participate in training for new staff Assignment or allocation of new clients to team Participate in management meetings and discussions Perform all time card verification, performance reviews and conducts interviews for new staff Able to react to change proactively and to manage/handle other essential tasks as assigned Servicing and/or Subservicing experience required Mortgage industry knowledge required Knowledge of agency and insurer requirements Previous management or executive leadership experience required Previous experience with Implementation or Time/Project Management Proficient in understanding of latest technology Excellent time management and relationship skills Ability to multitask and effectively manage multiple priorities; strong attention to detail Ability to facilitate creative solutions Excellent verbal and written (grammatical) communication skills Excellent problem solving and analytical skills Knowledge of Word, Excel, Power Point Excellent customer service skills and decision making abilities Proficient in administrative functions and ability to maintain an efficient follow up Ability to represent the company in a positive, confident and professional manner General knowledge of mortgage servicing or subservicing required High school diploma or GED, Bachelor s Degree or minimum of 2 years loan servicing experience and minimum of 2 years management experience.
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