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Digital Design Lead
Location : New York, New York City
Refer job # ZAXS339732

Job Responsibilities and Requirements: The Design Lead will be responsible for building and owning a design strategy, ensuring consistency across all servicing platforms and experiences. He/she will manage and lead all internal and third-party design resources in execution, ensuring alignment within overall vision. This individual will partner closely with servicing channel leads to drive a seamless experience across marketing and existing client platforms. This role is critical in the building of a digital organization and digital disciplines at New York Life. As the digital experience and process for moving it forward evolves, it is crucial to begin the journey with a common design strategy and voice. This person must be able to multitask and stay in touch with a variety of moving projects. Strong relationship skills are required to build trust and partnership across the organization. Specific Responsibilities Lead digital experience design group within Digital Service team Manage and unify design projects across external client, field agent and service professional experiences Passionately understand user experience needs in order to translate into design Deeply familiarize with user research to isolate areas for improvement Review concepts, wireframes and visual designs and ensure strategy alignment Partner with the business, product managers, technology, user research, developers and third-party agencies Serve as Design lead for the Digital Service Organization Manage team of external and internal designers Requirements Minimum 7-10 years of digital design or equivalent qualification Comfortable with user research, Design Thinking, digital experience design and Agile software development Experience working with Agile delivery Familiarity with standard design tools such as Sketch, Adobe Creative Cloud Flexibility to work on multiple complex projects and changing priorities Strong presentation and communication skills Demonstrated customer-centricity with a strong bias toward action Ability to operate at both a strategic and operational level Proven success influencing and working effectively across broad and complex organizations Insurance industry experience preferred but not required.



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