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Global Clearing Application Support Anaylst
Location : New York, New York City
Refer job # UBXH339562

Job Responsibilities and Requirements: The role is that of an Application Support Analyst in a team dedicated to ensuring that the CDT suite of global applications and infrastructure are available and supported in line with defined service level agreements. The role will include involvement in frontline support, incident management and reporting, root cause analysis, productivity efficiencies & improvements and providing support during pre-production change management cycles.Responsibilities Include:Provide daily support of the production environment and take ownership in managing and resolving issues and problems encountered, in a timely manner to ensure minimum disruption to internal and external clients. Support coverage will be 24 x 7 (rota based) as part of a Global team with a follow the sun model.Interact with various teams to ensure a stable production environment, including but not limited to client facing support, application developers, business analysts, infrastructure, build & deployment and quality assurance. Act as the custodian of the production environment and adhere to and promote strict project lifecycle methodologies while ensuring all relevant change management procedures are being followed.Develop strong working relationships with the business and aligned application and infrastructure support teams to assist in support issue prioritization. Perform timely escalation of critical production incidents and proactively identify patterns of recurring incidents to improve service stability. Develop and utilize core support tools and processes to perform work whilst improving day to day practices for support team members with the goal of delivering service improvements to the business. Maintain documentation on issue corrective actions in-line with best practice to ensure knowledge accessibility and continuous learning amongst the team. Key Skills/Experience: Essential: Excellent working knowledge of Linux/Unix.Excellent database knowledge & experience - Sybase and Oracle SQL.Monitoring / Alerting and Batch / Job scheduling experience Ability to work under pressure and deliver on time Ability to fully document solutions Advanced and demonstrable problem solving / analytical skills Proactive, adaptive, independent and self-managing with proven capability to lead a project initiative Effectively adapt to necessary changes in work requirements, roles and responsibilities Ability to understand, adhere to and suggest improvements to internal IT control policy and industry best-practiceYou will be supporting Global systems working closely with team members in various locations, so excellent communication skills are being sought in candidates.



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