Sr. End User Support Engineer job in Houston, TX| Recruit Arrow
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Title
Sr. End User Support Engineer
Location : Texas, Houston
Refer job # NKGD339081
 
Job Responsibilities and Requirements: Essential Responsibilities: Responsible for taking direct support cases from users of the Industrial Cloud PaaS & SaaS customers Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately Work directly with service architects to help reproduce and resolve customer issues Drive customer communication during critical events and lead retrospective meetings Drive projects that improve support-related processes and our customers technical support experience with minimal guidance Write tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up-to-date Work on critical, highly complex customer problems that may span multiple services Collaborate with cross functional stakeholders Qualifications/Requirements: Basic Qualifications: Bachelor s Degree in Computer Science or in STEM Majors (Science, Technology, Engineering and Math) 3-5 years of experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application SupportEligibility Requirements: Legal authorization to work in the U.S. is required.
 
 
 
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