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Marketing Cloud Client Services Account Director
Location : Illinois, Chicago
Refer job # TRSQ339057

Job Responsibilities and Requirements: Senior thought leader of an expert services team who is responsible for delivering a quality solution in a timely manner, on budget and to a client s satisfaction. Responsible for delivering a set of services and key deliverables that match customer specifications. Key responsibilities include the development, testing, and launching of marketing programs. Additional responsibilities include representing Oracle both internally and externally at conferences and customer events. Senior thought leader in the Expert Services team who provides expert services both as an individual and a team member. Leads project teams and works with management to ensure quality marketing deliverables for Oracle customers. Has advanced subject matter expertise in marketing programs and campaigns. Shares expertise broadly and is viewed as a thought leader both internally and externally. Develops and advances innovations in project delivery, product functionality and services offerings. Has the ability to engage with key C-suite and Director level contacts. Has the ability to develop, coordinate, test, and launch complex interactive marketing programs using the Oracle Marketing platform for on-time, on-budget, and error free project deliverables. Can actively manage and resolve customer escalation, project scope issues, and technical challenges. Reviews project requests from clients to determine how to implement using established processes and best practices, or scope production specifications for custom projects. Design and delivers internal/external training. Demonstrate leadership and mentor other members. Manage team of developers by assigning resources, reviewing quality reports, and ensure development/training for team. 12 years of professional experience. 3-6 years of email coding experience. Experience with HTML, CSS, and JavaScript. Understanding of email design, copywriting, and the creative process. Previous experience interacting with senior level clients/customers. Excellent presentation skills preferred. Knowledge of server and hosting technologies Oracle is an Equal Employment Opportunity Employer.



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