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Home Lending Advisor
Location : Arizona, Phoenix
Refer job # VCVL338825
Job Responsibilities and Requirements: Principal Duties: Consultative selling of mortgage programs in a fast paced telephone sales center environment. Meet or exceed Funded Loan targets via proactively converting inbound and outbound sales leads into applications/funded loans. Focus on the Customer via optimal product / rate program recommendations to potential customers; maintain follow up on all potential customers to secure new loan applications, set appropriate expectations and follow through via active communication throughout transaction and after loan closing. Accurately source all leads, log all contacts with prospects, and follow-up with referral sources. Responsible for adhering to all call monitoring attributes based on the standards set by the business. Actively develop referral relationships with Branches, Realtors, and other Centers of Influence Provide feedback on lead quality to management team and referral sources. Responsible for maintaining a consistently high level of accuracy during the application process. Responsible for actively managing pipeline of mortgages as they move through the origination process. Cross Selling or referring other Chase products. Manage changing mix of daily inbound and outbound call volume Knowledge and Experience: Customer service and Call Center experience Prefer two years of commission based sales experience Prefer two years of mortgage experience College degree preferred Proficient with Microsoft Applications (Word, Excel and PowerPoint) Extremely detail oriented. Excellent oral and written communication skills are necessary. Highly organized with a demonstrated ability to manage multiple tasks and meet deadlines timely. Demonstrated ability in providing superior customer service and consultative selling Unique Requirements: This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators.
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