Branch Manager job in New York City, NY| Recruit Arrow
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Branch Manager
Location : New York, New York City
Refer job # TUYI338772
Job Responsibilities and Requirements: Essential Position Responsibilities: LEADERSHIP: Build and develop branch sales staff by recruiting, hiring, mentoring and, using the performance management system, coaching staff to exceed their annual performance objectives. Provide ongoing guidance and training to branch personnel on platform sales/profiling skills, operating problems, handling of exceptions and adjustments. Direct staffing and administrative functions including: performance appraisals, annual performance objectives (APO s), promotions, salary recommendations, handling complex employee issues (including terminations). Consistently re-enforce and model partnership with Teller and Platform staff, to ensure a positive, productive employee and customer experience. RELATIONSHIP BANKING: Lead and support the branch in achieving its customer retention, acquisition and growth goals. Support will include: achieving personal sales goals (including Insurance revenue and Business Banking), proactively reaching out to customers in assigned retail and/or commercial portfolio, as well as participating and leading branch sales promotions, tracking and celebrating sales success. Achieve personal sales goals by proactively identifying opportunities utilizing the fundamentals of the M&T Way sales process. Identify financial needs and present all appropriate options, working cooperatively with appropriate business partners. Develop existing business client relationships through regular pre-set calling activities, and prospect new business relationships by actively networking and engaging in community involvement. Independently process all Business Banking loan requests up to $100,000. Proactively bundle products and services as appropriate. Build new customer relationships by proactively on-boarding through frequent interactions during the first 90 days of the relationship. CUSTOMER EXPERIENCE Provide leadership around the customer experience. Basic Qualifications:Bachelor s degree or, in lieu of degree, four (4) years relevant experience. Minimum three years sales experience Minimum two years managerial experience or proven leadership abilities. At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 12 months of entry into position. Note: branch provides training for licensing within 6 months. Business Banking Specialist within 18 months of hire. Ideal Qualifications: Demonstrated strong knowledge of Business Banking products, services and client relationship management. Way Certified Precision Leadership Certified Bi-lingual/Spanish preferred Technical Skills: Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets. Experience with Internet and email preferred. Other Job Information:Demonstrated sales/business development experience and success. Has fundamental understanding of profitability. Excellent communication and interpersonal skills. Proven ability to demonstrate and coach exceptional customer service. Ability to communicate and function professionally with all levels of personnel and business partners across the organization. Strong financial services product knowledge preferred. Strong organization, time management, and prioritization skills.
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