VP Global Field Service Operations job in Shelton, CT| Recruit Arrow
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VP Global Field Service Operations
Location : Connecticut, Shelton
Refer job # SEPE338584
Job Responsibilities and Requirements: Essential Duties and Responsibilities include the following: The VP of Global Service Operations will be accountable for the leadership, strategy, policies, and programs for the services operations function. This role provides strategic direction and operational leadership for all services operations, tech support and training. Accountable for creating globally standard commercial and operational metrics, driving transparency and actions supporting metrics (including attrition, profitability, utilization, and billability). Accountable for prioritization of services resources to maximize revenue and margin potential for the business while maintaining and improving customer satisfaction Accountable for positive leadership and culture through ongoing direction, coaching, and career development of colleagues In partnership with business service teams, help drive business results across businesses and regions Create, enhance and ensure operational processes (PM completion, Overtime management, NCR, FE Tool utilization) are optimized within the regions/zones Fosters strong customer relationships by developing and implementing processes and tools which help establish solid relationships and surpassing customer expectations on service delivery Leverage internal relationships to enhance business performance and customer experiences. Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures. Quality Specific Goals: Aware of and comply with the PerkinElmer s Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any quality or compliance concerns and take immediate corrective action as required Job Requirements : BA/BS degree with at least 10 years of leadership experience in a global corporate setting Extensive experience leading a metrics-focused function Strong customer orientation and strategic focus At least 5 years of global service operations leadership experience managing managers or leading corporate functions Experience managing a P&L Demonstrated operational excellence, including financial and business analysis skills Demonstrated ability to create and lead a team that is accountable for financial and operational commitments to multiple businesses The successful candidate must be a leader who has the vision and courage to pursue big ideas, encourage smart experimentation, and bring innovation to the organization.
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