Membership Director job in San Francisco, CA| Recruit Arrow
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Membership Director
Location : California, San Francisco
Refer job # VIDV338533
Job Responsibilities and Requirements: The Membership Director must be dedicated to youth development, healthy living and social responsibility. This position requires a deep knowledge of sales, process creation and analysis while being able to continually develop and motivate staff. The Membership Director should have strong knowledge of fiscal management skills. They must be able to increase member units, as well as, increase retention, engagement, and appreciation of members. They must be able to audit sales, tours, track conversions, etc. The Membership Director will attend and represent the branch at Association meetings. They will lead promotional events (branch and Association-wide), co-lead Annual Community Campaign for the Membership Department, hire and train new staff, as well as, provide on-going trainings for all Membership staff. The Membership Director will continue his/her own self-development through the Leadership Development trainings and will collaborate with other departments and branches. This position requires a minimum of 8 hrs/wk working in direct service capacity. Position may require early mornings, evenings and some weekends. Qualifications Minimum 21 years of age Bachelors degree in Business and/or Marketing/Sales Minimum of 2 year supervisory experience Excellent verbal, written and interpersonal skills. Bi-lingual skills in Cantonese, Mandarin, Russian or Spanish preferred Strong organizational and computer skills Basic computer skills required, including: Microsoft Outlook, Word, Excel. Essential Functions Demonstrates relationship building with staff and members to increase member engagement. Approx. 50% of time is spent on coaching and mentoring staff focused on the Mission Sales concept. Lead and attend staff meetings and trainings as required. Collaborate with Member Engagement Leads to create staff meeting agendas and activities each month. Uphold YMCA policies for safety, supervision, mandated reporting and risk management. Creates and manages staff schedule & payroll, Demonstrate the Character Counts values of caring, respect, honesty and responsibility in all dealings with members, guests, volunteers and fellow staff. Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness and personal growth. Create a comprehensive and dynamic staff development and training program. Observes all staff and provides regular feedback to staff that work a variety of shifts. Reviews staff at a minimum annually. Hires and trains staff to effectively engage potential members and members in the YMCA. Creates and monitors Membership budget and anticipates changes to revenue and co-creates strategies to meet acquisition/financial goals. Tracks membership acquisition by monitoring traffic and conversions through tracking system and develops a daily reporting system that motivates staff. Create, monitor and adjust dept. goals and objectives. Develop and implement annual membership acquisition and service plan. Act as a liaison with the program staff, member services staff, wellness staff, and facilities staff to respond to membership inquiries and improve processes. Interpret the YMCA mission to the members and community. Evaluate and recommend new policies and procedures. Establish strong communication systems with all YMCA staff and facilities. Co-Lead membership team in promoting Annual Community Campaign and meeting fundraising goal. Work with leadership to exceed standards in all facets of operations including safety audits, financial goals, and staff satisfaction measurements. Meet monthly with Sr. management to analyze and evaluate effectiveness of staff training and performance, promotions and management team effectiveness in increasing member engagement. Represent branch at community events as required. Attend and contribute to association teams, task forces, and sub-committees as required. Sit on branch Member Engagement Committee. Membership Data Base Management Develop and implement the preparation of daily, weekly and monthly membership tracking reports as required by the Sr. Director of Member Experience & Communications, Assoc. Exec, Executive Director and Association Office. Coordinate systems/procedure development with Administrative Services Director. Member Satisfaction Provide leadership to analyze membership statistics and financial results. Assess and recommend strategies that impact membership growth. Advocate for members and effect change to influence and improve the member experience. Cause-Driven Leadership Competencies Mission Advancement : Model and teach the Y values. Ensure a high level of service with a commitment to changing lives. Provide volunteers with orientation, training, development, and recognition. Cultivate relationships to support fund-raising. Collaboration : Champion inclusion activities, strategies, and initiatives. Build relationships to create small communities. Empathetically listen and communicate for understanding when negotiating and dealing with conflict. Effectively tailor communications to the appropriate audience. Provide staff with feedback, coaching, guidance and support. Operational Effectiveness : Provide others with frameworks for making decisions. Conduct prototypes to support the launching of programs and activities. Develop plans and manage best practices through engagement of team. Effectively create and managebudgets. Hold staff accountable for high-quality results using a formal process to measure progress. Personal Growth : Share new insights. Facilitate change; model adaptability and an awareness of the impact of change. Utilize nonthreatening methods to address sensitive issues and inappropriate behavior or performance. Have the functional and technicalknowledge and skills required to perform well; use best practices and demonstrate up-to-date knowledge and skills in technology. While all competencies are significant the following are critical to success in this position: Developing Others Decision Making Quality Results Finance Communication Relationships Inclusion Required Certifications YMCA certifications in Listen First, Facilitation Skills, Leading & Coaching Others, Live CAP, CAP Monitoring & Supervision, Supervision 101 & 201, CPR/AED and First Aid, Annual Safety Trainings, YMCA Team Leader or Multiteam/Branch Leader certification preferred. Salary $55,000.00.
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