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Vice President of Ongoing Client Services
Location : Illinois, Chicago
Refer job # LYXS338462

Job Responsibilities and Requirements: The primary objective of the Vice President Client Services position is to lead, manage and inspire a team of people that deliver high quality service, consulting, and strategy through their ongoing service and support for a book of clients representing $10,000,000 to $15,000,000 in annualized recurring revenue (ARR). Specific responsibilities include the following: Hire and equip great people that reflect our core values Lead and manage the team to achieve individual, team, & company goals Forecast and manage staffing levels and associated expenses Continuously refine and improve related processes Lead and ensure strategic activity at each client is meeting objectives Function as the executive escalation point for clients Coordinate with bswift call center, COBRA/FSA, and billing teams Actively participate as a member of the Sales & Service Leadership Team Assist in product development & quality assurance efforts as required Assist in sales and marketing efforts as needed Support training, process review and other related internal activities Qualifications/Experience/Skills/Other Requirements: 10 years of client relationship, operational leadership, and implementation experience A leadership style that reflects and reinforces bswift core values Strong people management skills Ability to assist and equip others to efficiently solve complex problems Detailed knowledge of employee benefits and related technology solutions Significant health & welfare client relationship management experience Strong customer service orientation Excellent verbal and written communication skills Willingness to work nights and weekends when necessary Willingness to travel as needed (up to 20% of the work week and weekends when necessary) Must live within reasonable commuting distance to Chicago office B.A. or B.S. required EDUCATION The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.



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