IT Operations MB IT - Manager job in Los Angeles, CA| Recruit Arrow
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IT Operations MB IT - Manager
Location : California, Los Angeles
Refer job # FBSP338267
Job Responsibilities and Requirements: Our Manager will be responsible for managing Associates and Senior Associates in addition to providing daily operational technology support, maintaining inventories, documenting licensing, and other technical related activities for multiple agencies. This position requires excellent management and communication skills, verbal and written, with a focus on customer service and problem solving. The ideal candidate is energetic, creative, and willing to make decisions that guarantee successful delivery of support. This position requires someone that is not easily flustered and remains flexible enough to adapt to new approaches quickly while dealing with a high volume of priorities and requests Essential Functions Manage IT staff by recruiting, training mentoring and coaching employees, communicating job expectations and appraising their performance Act in alignment with agency needs and system functionality to contribute to organizational policy Identify problematic areas and implement strategic solutions in time Asset/Inventory management Work closely with other teams, including our Finance, Office Services, and HR Teams. Self-motivated with the ability to work with minimal direction General ticket management and troubleshooting Responsible for ensuring compliance with SOX and other controls. Experience working as a leader of a project team required. Extensive knowledge of Windows and MAC/OSX operating systems Troubleshoot system, application and hardware issues Virtual and physical asset management and inventory Able to manage a budget as well as understand forecasting processes Able to report on the health of the organization Communication: Strong interpersonal skills with heavy focus on customer service Requires sound written, oral and organizational skills Document solutions, systems and procedures Consistently share solutions with peers Works effectively as an individual and as part of a team Adhere to team policies and organizational reporting structures Technical Consultation: Identify and suggest process and/or procedure improvements Translate business needs into technical requirements Resource & Project Management: Complete assigned tasks on time Able to properly and fairly delegate tasks to team members. Ability to follow documented commonly-used concepts, practices, and procedures Ability to manage multiple constituencies, issues, priorities and goals Non-Essential Job Functions Weekends - After Hour Work: Must maintain a flexible schedule and be available to work non-standard business hours upon requestor or as needed On Call: Must be available via cell phone for issue resolution and assistance after hour Travel: This position may involve occasional site visits to clients in various locations Qualifications Education: Bachelor's Degree at a minimum, Masters preferred, from an accredited University, preferably in Computer Science, Information Systems or equivalent program or IT experience required ITIL Foundations Certified preferred Work Experience: Minimum 10 years IT experience in a corporate environment Skills: Dedication to excellent customer support in the face of challenging requirements Ability to resolve complex support issues, through research, testing and problem solving skills Project team lead experience required. MAC/PC cross platform experience required. Systems migration experience needed. Windows 10 and Office 365 experience. Skype for Business experience a must. Budget management skills required Knowledge SOX control process required.
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