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Retail Assistant Manager
Location : California, Los Angeles
Refer job # WUQT338164

Job Responsibilities and Requirements: Key Responsibilities Network, recruit, and hire top quality store employees Assist in managing performance reviews for all employees; assist in coaching and developing the team for growth and succession planning Ensure timely execution of company procedures for new hire onboarding Abide by schedule requirements as set by Nestle Nespresso and respecting municipal, state and federal laws In collaboration with Boutique Manager and Human Resources provide advice and counsel to managers regarding personnel practices, policy and employment laws Ensure retail operations, procedures and best practices are being adhered to for stock management, payment management, loss prevention and boutique operations Act as a key liaison between store and the corporate retail team Ensure IT systems function correctly Adhere to Nestle Safety Health and Environmental and Food Safety Policy and Procedures and execute any corrective and preventative actions assigned Act as the Quality Coach and promote a safety conscious culture within the boutique Act as the Incident & Crisis Coordinator for the location supporting investigation of incidents, injuries, or illnesses and concerns/complaints and leading the Emergency Action Plan Team Evaluate store s performance weekly, monthly and YTD and achieve set targets and KPIs Review store P&L with Boutique Manager and Area Manager/District Manager to reduce costs and identify efficiencies Utilize Manager on Duty Programs to drive sales and meet set sales goals Act as an enthusiastic ambassador for the Nespresso brand and respond to customer complaints as necessary Ensure Visual Merchandising programs are executed and all stores adhere to Nespresso standards for merchandising and product presentation Execute events to build the Nespresso brand Requirements: High School Diploma or GED required Bachelor s Degree in Business, Marketing or related field preferred 3 years prior professional experience in retail required 2 years of experience in people management including coaching, motivation and development of direct reports required Experience in customer complaint management Experience in project management processes and change management Must have full availability to work all shifts including days, nights, weekends and holidays Travel required up to 10% Retail.



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