AVP Voice Compliance Retrieval Analyst job in New York City, NY| Recruit Arrow
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AVP Voice Compliance Retrieval Analyst
Location : New York, New York City
Refer job # USGV337922
Job Responsibilities and Requirements: We are accountable for delivering and supporting resilient, secure infrastructure technology and services to customers, clients and colleagues GTIS is a central team of engineers, which develops and support IT infrastructure of the bank. Collaboration services (BCS), Hosting Services (BHS), and Foundation Services (BFS) are the functional verticals within GTIS About Foundation Services Foundation Services (BFS) is one of three strategic pillars delivering a bank-wide transformational programme in line with Transformation Agenda across Core Networks, Service Management, and Enterprise Tools BFS forms a significant part of a Major Multi-Year Technology Investment Transformation Programme (c. 400m over three years) which has Board Level support and sponsorship As part of its transformational activities, BFS aims to provide the underpinning foundation in our connectivity, problem, incident and service management framework in support of other strategic pillars in Hosting Services (BHS) and Collaboration Services (BCS). BFS is a strategic, high priority programme with visibility at Board level About Core Networks Core Networks is a part of Foundation Services that provides both data and voice network services which consist of products including but not limited to LAN, WAN, ADC, SDN, NAC, Firewall, DNS, DHCP, Wireless, Proxy, Automation, Enterprise Voice, Trader Voice, Contact Center Voice, Voice Recording, and various Voice Applications Our organization is responsible for all functions across Core Networks from L1/L2 Operations, Project Delivery, Product Management, Product Engineering, Tools & Automation, Service Management, Service Engagement and Transition Management Your Role To work for the Head of User Network Product Management to ensure the operational performance of the User Network Product Service against SLAs is achieved To support the management of Risk and Financial management, Business Continuity Management, Vendor Management, Audit and Compliance, Service Level Management and Service Maintenance To engage with service suppliers and enhance relationships which benefit service delivery and day to day service performance tracking. Active co-ordination of technical resource across organizational boundaries and close liaison with the service performance, service operations and infrastructure functions to achieve optimum service performance Act as principal point of business contact and facilitate widespread adoption of best practices for Connectivity services Essential Skills BA/BS/MS degree in Engineering or Computer Sciences or equivalent Technical degree 7 years experience of working in the financial services industry. 7 years of experience and working knowledge of Enterprise Voice Telephony technologies (Cisco Unified Communications Manager) and Trader Voice Technologies (IPC, Speakerbus, BT) that provide turrets/dealer boards, private wire, intercoms/hoots. 7 years of experience and a proven track record of very high technical competence that includes strong knowledge of Voice recording (NICE NTR/Verint platforms) within a regulated environment. 7 years of experience and strong knowledge of IP Voice Protocols such as H.323, MGCP, SIP and SCCP Desirable Skills Strong knowledge Cisco routing and switching protocols such as TCP/IP, MPLS, BGP, EIGRP, OSPF, HSRP/GLBP, Multicast CCVA Data network certifications or equivalent Conversant with service management and delivery best practices (e.g. ITIL). Organizational awareness and understanding of how service stability can be maximized through leveraging technology and process. Clear articulation of IT structure and functions and the services and product set that make up a Network. Ability to build cohesive networks of stakeholders, leadership groups and peers/subordinates Ability to work in a digital, global environment and manage others remotely Strong communications skills Strong attention to detail Excellent time management & organizational skills Ability to work with multiple stakeholders Expert understanding of cross-functional resources and building effective teams Strong leadership with ability to command a room Knowledge of Lean Process Design and Agile Delivery Knowledge of US and/or European Financial Services Resolves difficult situations or conflicts in a manner which leaves individuals comfortable and satisfied with both the process and the outcome.
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