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VP of Customer Operations
Location : California, San Francisco
Refer job # ZGTV337468

Job Responsibilities and Requirements: Responsibilities: This person will manage customer-facing teams and report directly to the CEO. As a member of the executive team, this person will develop a strategy to drive revenue growth and extend the development of the organizations strategic offerings, superior technology and creative services by managing a group that includes; Strategic Account and Engagement Managers, Customer Support and Technical Consultants. Responsibilities: Build, develop and lead a cohesive and effective team. Analyze customer needs and develop creative strategies to competitively address customers' business objectives and requirements. Oversee the delivery of major client accounts, ensuring the overall quality of service provided. Implement performance metrics for the compensation, incentive and recognition programs providing a consistent and qualitative correlation between performance and compensation. Develop forecasts, reports, and recommendations to enhance the growth and revenue opportunities. Design a service solution sales process and organize the professional services group around a product/solution focus.



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