Japanese Banking Customer Service Manager job in Los Angeles, CA| Recruit Arrow
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Japanese Banking Customer Service Manager
Location : California, Los Angeles
Refer job # WBOP337402
 
Job Responsibilities and Requirements: Position Summary Ideal candidate must be able to speak and write in Japanese. This role is located in our Small and Medium Enterprises/Pac Rim Division. This individual will be responsible for performing complex customer service duties. Ensures excellent level of efficiency and the highest quality customer service operations by directly supervising customer service staff. The regulations implementing the Secure and Fair Enforcement (S.A.F.E.) Act statute require that individual mortgage loan originators be registered with the National Mortgage Licensing System and Registry. Position Accountabilities Provides technical customer service by researching and troubleshooting problems with wire transactions. Acts as liaison between customers and the Treasury department for the purchase of Euros or other investment products. Generates general ledger tickets to reverse fees or adjustments. Reconciles suspense and interbank transfer accounts. Prepares paperwork to establish day/night overdraft line or value dated wires. Enters data into account analysis worksheet. Responsible for personnel management. Ensures that fair and consistent human resource policies are administered. Monitors the performance plan and review system, salary administration and job questionnaires. Reviews and monitors operational transactions for monetary loss exposure, legal ramifications for the bank and compliance with regulatory agencies. Approves account analysis worksheets. Ensures that operational procedures are communicated to the appropriate staff members through regular staff meetings. Acts as the facility security officer. Resolves complex operating problems involving customer service, other branches/departments or other financial institutions. Ensures all equipment is maintained to support staff requirements. Monitors equipment requests and office supplies to maintain effective expense control. Ensures that there is adequate equipment to maintain proficiency. Provides assistance by providing customer information to the facility manager. Ensures positive public perceptions of the Bank by extending a courteous greeting and welcome to customers and by providing accurate and timely service; answers telephone inquiries or directs telephone inquiries to appropriate personnel; researches and resolves customer problems. Works closely with Corporate Services, Treasury, Trust and other major bank functions to promote the sale and implementation of complex, financial products and services. Provides product and service information to customers and ensures that they receive the best possible service. Reviews and clears suspense tickets when Fiserv is out of balance. Oversees and approves the creation of GL tickets to reverse fees or adjustments to reconcile suspense and interbank transfer accounts. Supports the attainment of facility goals by coaching/motivating assigned staff in the sales , service and selling of banking products. Coordinates staff to participate in facility sales activities that enhance achievement of marketing goals. Performs other duties as assigned. Job Specifications Required Education or Equivalent Experience Associate's Degree Required Experience Five to seven years Field of Experience Complete knowledge of all non-lending aspects of branch banking. Fluent Japanese language skills. Administrative/Technical Skills Analytical and research Bank product and service knowledge Demonstrated supervisory skills Familiarity with bank terminals Perform math and analysis Planning and organizing Use personal computer Written and verbal communication Level Supervised Supervises one or more employees performing similar work Physical Requirements Sedentary Work: lifting a maximum of 10 pounds, frequent standing/walking is an Equal Opportunity employer.
 
 
 
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