Retail Technical Account Manager job in Chicago, IL| Recruit Arrow
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Retail Technical Account Manager
Location : Illinois, Chicago
Refer job # BNWO337245
Job Responsibilities and Requirements: Responsibilities Drive the customer partnership for key strategic customers. Establish executive relationships, conduct customer Quarterly Business Reviews, advocate for customer to rapidly action adoption blockers, and coordinate across multiple work streams and teams to maintain customer momentum. Own the relationship with customers to maximize value. Team with customer technical and implementation leads and partners to manage and drive successful adoption of Google Cloud. Guide customers through the entire innovation lifecycle, building strategic roadmaps and driving achievement of key milestones. Serve as champion and advocate for business transformation, enabling teams to embrace cloud technologies. Provide best practices and accelerated support for Google Cloud Platform and G Suite Solutions. Develop best practice recommendations for Google Cloud partners based on the experience gained during customer engagements. Drive customer feedback to Google product management and engineering to ensure the best possible production experience, and assist in prioritizing product requirements by communicating customer needs and impact. Qualifications Minimum qualifications: BA/BS degree in Computer Science, Mathematics or a related technical field or equivalent practical experience. Experience working with a cross-functional and geographically dispersed team and customer base. 4 years of experience in a retail company or consulting firm in an infrastructure and/or data systems environment with experience in retail industry regulations/policies for cloud-based technical solutions. Ability to travel up to 30% of the time. Preferred qualifications: Experience in working with channel partners, system integrators and third party developers to deliver solutions. Experience in application/workload migration to Google Cloud Platform or similar cloud services. Experience in cloud operations - technical support or operations (e.g. capacity planning, product release management, etc.) Background in 2 of the following areas: data center infrastructure, operating systems, networking, security, system administration, service management modernization, and/or data architecture. Demonstrated ability to present technical materials to diverse stakeholder groups and to engage with executives on both technical and non-technical matters. Excellent stakeholder, project management and communication skills.
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