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Credit and Collections Manager
Location : District of Columbia, Washington
Refer job # CPQL337182

Job Responsibilities and Requirements: Direct, plan, supervise, and monitor the daily workflow of the department. Establish standards, direct programs in cost control, safety and attendance. -Counsel, collaborate with, communicate with, develop, direct, evaluate and instruct supervisors or other management personnel in the department. -Manage day-to-day operations with focus on internal and external process improvements. Direct implementation and follow-up of the improvements. -Compile, interpret, and furnish data in conjunction with personnel, audit, and performance accountability reports. -Oversee portfolio of vendors necessary to execute credit collection processes including field forces necessary for termination, final and UA bill collectors and proactive notification. This activity includes working with Supply to source, negotiate and monitor contract performance. -Accountable for adherence to budget and optimization of cost per customer through evaluation and determination of proper staffing levels within the department. -Establish, promote and maintain safe work environment for all employees within the department. Position may be required to work extended hours, including 24x7 coverage during storms or other energy delivery emergencies. Position Requirements Minimum: Bachelor degree in Finance, Accounting, Economics or other business related discipline is required 8-12 years professional experience with minimum years experience in management or leadership role requiring budgetary and personnel management Proven track record in vendor management Proven track record in process improvement and project management Demonstrates advanced proficiency in leadership competencies and leadership fundamentals Strong interpersonal skills, excellent communications skills and ability to communicate at all levels General knowledge of collective bargaining agreements and related procedures, policies and processes General understanding of customer information systems Credit Collections experience Preferred: Master degree in similar areas is strongly preferred Professional accreditation (e.g. CPA) preferred.



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