Technical Support Specialist II job in Chicago, IL| Recruit Arrow
Recruit Arrow
Email Password
Forgot your password?
Welcome, Guest! New User?
Tell a Friend
Success Stories
From my very first contact with Recruit Arrow, through the application process, interviews, and my acceptance of the position, this service was an invaluable asset. My recruiter gave me insight into the company by sharing her own experiences and views.

Job Search


 job title, keywords


 city, state, zip

Jobs for Students
College Student Tech (Intern) - USA-CO-Highlands Ranch
Highlands Ranch-CO-USA
Job Description : This intern position supports a Data Center environment assisting with data center.... [more]

Intern - Sales Management Trainee - USA-TN-Morristown
Gain valuable experience with a leader in the field If you are seeking a paid internship that offers.... [more]

Intern Sales Management Trainee - USA-NC-Goldsboro
Requisition Number 17-3318 Post Date 9\/20\/2017 Title Intern - Sales Management Trainee Company One.... [more]


Your Window to a World of Opportunities

Welcome to Recruit Arrow's Job Center. We offer you the ability to stay current in numerous specialized job markets, including marketing, advertising, and engineering just to name a few, by subscribing to our Newsletter and Real-Time Job Updates; to subscribe click here.

If you do not yet have an account with Recruit Arrow, we encourage you to sign up for a new account by submitting your resume. An account will allow you to make our search consultants aware of the jobs that you are interested in, view new jobs that match your search settings, modify your search settings, submit a new resume, and take advantage of other useful features.

We are pleased that your assessment of options has led you to Recruit Arrow, and we invite you to browse our website to learn more about our firm and the career opportunities we offer. If you would like to be considered for an professional position, feel free to submit your resume.

Select from the options below to begin your search.

(hold down ctrl to choose multiple locations)
City Name:

Primary Field:

Minimum Years of Experience:


1 matches | 1 - 1 displayed 

Technical Support Specialist II
Location : Illinois, Chicago
Refer job # IQIX336825
Job Responsibilities and Requirements: Responsibilities Include: Evaluate and prioritize open Help Desk tickets; Research, document, and provide accurate and timely solutions to user problems; Effectively escalate and document all support calls for which resolution at level 2 is not possible; Maintain the call tracking system through the input of resolutions to issues and/or tracking issues that are escalated to a higher level; Acquire and maintain a highly competent knowledge of relevant products, current support policies, and methods of support delivery; Develop and implement Service Level Agreements and work to achieve established performance metrics. Required Experience Bachelors Degree or equivalent work experience, plus 3 years of Help Desk work experience; working knowledge or training in Networking, Internet, and Client/Server; experience with computer hardware, network and stand-alone printers, laptops and scanners; experience using a call tracking system; experience working with service level agreements and achieving established standards, goals and performance metrics. Superior troubleshooting skills, customer service, communication and interpersonal skills; knowledge of Windows XP/7, MS Office 2007/2010, and other business applications; sound knowledge of Help Desk software, and the general Help Desk processes; Ability to work independently, with little supervision; Ability to resolve problems by telephone and remote network management techniques. Experience with: MS Windows MS Office Active Directory Network Administration User Account Administration Footprints Help Desk Ticketing Software Remote Desktop Software Telecom Support Position will be 1:00 - 10:00 p.m.
Contact the Following Recruit Arrow Office:
Los Angeles
202 S Lake Ave, Unit 250
Pasadena, California 91101
[Apply Now] [Email to a Colleague] [Permalink]

Tweet This

1 matches | 1 - 1 displayed 
Newsletter and Job Updates