Technical Support Specialist II job in Chicago, IL| Recruit Arrow
Recruit Arrow
Email Password
Forgot your password?
Welcome, Guest! New User?
Tell a Friend
Success Stories
From my very first contact with Recruit Arrow, through the application process, interviews, and my acceptance of the position, this service was an invaluable asset. My recruiter gave me insight into the company by sharing her own experiences and views.


Job Search

What


 job title, keywords

Where


 city, state, zip






JOB CENTER

Your Window to a World of Opportunities


Welcome to Recruit Arrow's Job Center. We offer you the ability to stay current in numerous specialized job markets, including marketing, advertising, and engineering just to name a few, by subscribing to our Newsletter and Real-Time Job Updates; to subscribe click here.

If you do not yet have an account with Recruit Arrow, we encourage you to sign up for a new account by submitting your resume. An account will allow you to make our search consultants aware of the jobs that you are interested in, view new jobs that match your search settings, modify your search settings, submit a new resume, and take advantage of other useful features.

We are pleased that your assessment of options has led you to Recruit Arrow, and we invite you to browse our website to learn more about our firm and the career opportunities we offer. If you would like to be considered for an professional position, feel free to submit your resume.


Select from the options below to begin your search.


Locations:
(hold down ctrl to choose multiple locations)
City Name:

Primary Field:

Minimum Years of Experience:

Keyword:

1 matches | 1 - 1 displayed 
 1 

Title
Technical Support Specialist II
Location : Illinois, Chicago
Refer job # FXGL336825
 
Job Responsibilities and Requirements: Responsibilities Include: Evaluate and prioritize open Help Desk tickets; Research, document, and provide accurate and timely solutions to user problems; Effectively escalate and document all support calls for which resolution at level 2 is not possible; Maintain the call tracking system through the input of resolutions to issues and/or tracking issues that are escalated to a higher level; Acquire and maintain a highly competent knowledge of relevant products, current support policies, and methods of support delivery; Develop and implement Service Level Agreements and work to achieve established performance metrics. Required Experience Bachelors Degree or equivalent work experience, plus 3 years of Help Desk work experience; working knowledge or training in Networking, Internet, and Client/Server; experience with computer hardware, network and stand-alone printers, laptops and scanners; experience using a call tracking system; experience working with service level agreements and achieving established standards, goals and performance metrics. Superior troubleshooting skills, customer service, communication and interpersonal skills; knowledge of Windows XP/7, MS Office 2007/2010, and other business applications; sound knowledge of Help Desk software, and the general Help Desk processes; Ability to work independently, with little supervision; Ability to resolve problems by telephone and remote network management techniques. Experience with: MS Windows MS Office Active Directory Network Administration User Account Administration Footprints Help Desk Ticketing Software Remote Desktop Software Telecom Support Position will be 1:00 - 10:00 p.m.
 
 
 
[Apply Now] [Email to a Colleague] [Permalink]

This particular job is currently not active. However, since our clients regularly share with us similar and other job openings, we strongly recommend that you submit your resume. We shall review your resume and get in touch with you as soon as a suitable vacancy comes up to further discuss your interest in exploring the opportunity.Assisting you is our highest priority.

Please be assured that none of your materials will be forwarded to any employer without your consent. Of course, all inquiries are kept strictly confidential.


1 matches | 1 - 1 displayed 
 1 
Newsletter and Job Updates