Field Service Engineer job in Chicago, IL| Recruit Arrow
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Field Service Engineer
Location : Illinois, Chicago
Refer job # PTXB336713
Job Responsibilities and Requirements: Responsibilities: The PCMS business serves the healthcare community through efficient management of capital medical equipment installations in various critical care and surgical areas. Install, service, and test complex IT networks following stringent real time patient data requirements. Troubleshoot complex network issues to ensure acceptable Quality of Service. Install complex, multi-phase systems composed of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments across the geography. Provide technical review of system configurations to ensure viability of system performance. Lead and direct a diverse team of internal and external resources. Own the customer experience through the life cycle of customer systems from installation through end-of-support. Grow the PCMS business in the assigned geography within the scope of both equipment and service revenue and contract revenue. Work within a dynamic customer care team with clinical, sales, and service partners to support the business activities at the highest level. Your Team This particular position will work within the Patient Monitoring/Cardiac Care Services organization. This division of Healthcare specializes in the installation and service of patient monitoring devices, networks, and telemetry systems. As hospital environments become more integrated the service organization is looking to expand its ability to install and service complex networks as well and consult with customers on high end integrations. Our Offer Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further. Candidate Qualifications BS Electrical Engineering/Computer Science/Biomed disciplines with at least 3 years experience or AS Electrical Engineering/Computer Science/Biomed disciplines with 5 years experience in Healthcare / IT Technologies. CCNA certification required Microsoft and other certifications are desirable (MCTS, MCITP, VM WARE) Extensive knowledge of Patient Monitoring systems. Influence internal and external resources to a stated objective without formal authority. Deliver required results with high levels of customer satisfaction, both internal external. Previous experience working in a hospital environment.
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