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VP, Servicing Communications Journey Lead & Overha
Location : New York, Long Island City
Refer job # ABAO336600

Job Responsibilities and Requirements: As a Project Manager for Servicing Communications overhaul project. Includes assets across multiple channels: Partner with other Servicing Communications Leads, Journey teams, Business Owners and Delivery teams to identify, rationalize, overhaul, and create servicing communications based on customer and business needs, market trends, and customer insights Work with Servicing Delivery teams to understand landscape and create and maintain a library of all current Servicing Communications (2000 ). Contribute to end-to-end creative development to ensure all items are accounted for and a flawless customer experience is achieved through the delivery of servicing communications. Understand key research methodologies in order to drive key consumer research in partnership with the Cards Research team Partner with external Creative Agencies, internal Creative Agency (CCOE), Servicing Delivery teams, and product teams to ensure the creative strategy is executed cohesively across relevant channels. Provide guidance and partnership with internal teams on messaging and tone that should be implemented across servicing communications. Review creative, content and copy with an eye for customer experience and copywriting. Ensure Control/Copliance policies and procedures are closely followed throughout all creative development processes. Job Qualifications 5 years in Business, Customer Experience, Communications, or Marketing Strategy Strong Project Management skills Superb powerpoint, writing, and presentation skills Proven strategic creative marketer with a strong results orientation You must have the ability to identify, source, and analyse data and information from available sources (primary and secondary), identify trends, join the dots and draw conclusions to inform key business decisions. Strong customer centric focus and past achievement in applying a customer mindset to shape solutions and approach to realize marketplace potential and meet financial goals. Passion and knowledge of digital customer experience best practices across desktop, mobile, and tablet. Knowledge of mobile first principles. Innovative thinker with the ability to challenge the status quo and come up with creative solutions to solve problems and overcome hurdles. Proven ability to understand larger landscape, but delve into details in order to ensure that we are connecting the dots between different projects Ability to build strong networks and relationships across Cards organization as well as other lines of business (Retail, Mortgage) and Regions Strong team player, with excellent interpersonal skills and ability to influence, collaborate and communicate across all levels and across lines of business, internal resources and external vendors Analytical and conceptual thinker with ability to operate in white space Comfortable operating in a highly matrix, complex arena Self-aware with ability to adapt to various situations.



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